Privacy Policy

1. Introduction

• PADL ("Platform", "we", "us", or "our") is a mobile and web-based application for the Pickleball community, operated by SAEN ENTERPRISES INC. PADL connects Pickleball players with facilities that offer court reservations, event management, and related services.
• We are committed to protecting your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the PADL platform.
• By using PADL, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue use of the platform.

2. Information We Collect

A. Player Information

• Full name
• Mobile number
• Email address
• Profile photo (optional)
• Skill level, game preferences, and match history
• Location data (for finding nearby courts and facilities)

B. Facility Information

• Business or facility name
• Address and contact details
• Operating hours and court availability
• Authorized staff accounts and access credentials
• Facility configuration and pricing settings

C. Booking & Transaction Data

• Court reservation records
• Payment records and transaction history
• Cancellations, refunds, and adjustments
• Event registrations and participation records

D. Payment Information

• PADL accepts online payments through integrated third-party payment processors
• We do not store full credit card or debit card numbers on our servers
• Payment data is handled by our payment processing partners in accordance with PCI DSS standards

E. Device & Technical Data

• Device type and operating system
• IP address and browser information (web application)
• App usage data, session logs, and error reports
• Push notification tokens (mobile application)

3. How We Use Your Information

• We use your personal data to:
• Create and manage player and facility accounts
• Process court reservations, bookings, and cancellations
• Facilitate secure online payments and issue receipts
• Connect players with available courts and facilities near them
• Enable facilities to manage schedules, courts, and operations through the web application
• Send booking confirmations, reminders, and platform notifications
• Support customer service and resolve disputes
• Monitor and improve platform performance, security, and user experience
• Comply with applicable laws and regulatory obligations

4. Data Sharing

Your information may be shared only when necessary for platform operations:

A. Facilities

• When a player makes a booking, the following information is shared with the relevant facility:
• Player name
• Contact number
• Booking details and reservation time

B. Players

• Facilities may see the following in connection with a confirmed booking:
• Player name and contact number (for booking management purposes only)

C. Payment Processors

• Payment data is processed by our third-party payment processing partner(s)
• Such partners are bound by their own privacy and data security obligations

D. Technology & Infrastructure Providers

• Service providers supporting platform hosting, data storage, and technical operations
• All providers are required to handle personal data in accordance with applicable law

E. Legal Authorities

When required by applicable law, court order, or legal process

5. Contact Information Usage

• Player contact information shared with facilities is provided strictly for booking fulfillment purposes only.
• Any use of player contact information beyond the confirmed booking — including unsolicited contact, marketing, storage for independent use, or resale — is strictly prohibited and may result in suspension or permanent removal from the platform.
• Enforcement — Violations may result in:
• Warning and mandatory remediation
• Financial penalties
• Suspension or permanent termination of facility access

6. Data Protection & Security

• PADL implements reasonable technical and organizational measures to protect your personal data, including:
• Role-based access controls limiting data access to authorized personnel only
• Encrypted data transmission (HTTPS/TLS) for all platform communications
• Secure payment processing through PCI DSS-compliant partners
• Regular system monitoring, logging, and security reviews
• No system is completely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify you in accordance with our obligations under RA 10173.

7. Data Retention

• We retain personal data only for as long as necessary to:
• Maintain active player and facility accounts
• Fulfill legal, regulatory, and tax obligations
• Resolve disputes and enforce our terms
• Upon account deletion or upon written request, we will delete or anonymize personal data subject to applicable legal retention requirements.

8. Your Rights Under RA 10173

• As a data subject under the Data Privacy Act of 2012, you have the right to:
• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Erasure — request deletion of your personal data, subject to legal limitations
• Object — object to the processing of your personal data in certain circumstances
• Data Portability — request your data in a structured, commonly used format
• Complain — lodge a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated
• To exercise any of these rights, contact us at: admin@wiredtech.us

9. Cookies and Tracking

• The PADL web application may use cookies or similar technologies to:
• Maintain session authentication and user preferences
• Analyze usage patterns and improve platform performance
• Support secure payment flows
• You may manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

10. Third-Party Services

PADL may integrate with third-party services including payment processors, mapping services, and analytics tools. We are not responsible for the privacy practices of these third parties. We encourage you to review their respective privacy policies.

11. Children's Privacy

PADL is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately at admin@wiredtech.us and we will take steps to delete such information.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. Material updates will be communicated through the platform or by email. Continued use of PADL following an update constitutes acceptance of the revised Policy.

13. Contact

• For privacy-related concerns, requests, or complaints:
• Platform: PADL — Operated by SAEN ENTERPRISES INC.
• Email: admin@wiredtech.us
• Website: www.my-PADL.com
• By using the PADL platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
• SAEN ENTERPRISES INC. — PADL Platform — Effective: August 12, 2026